CLARKE’S NETWORK – INTERNET SERVICE TERMS & CONDITIONS

These Service Specific Terms and Conditions, together with our General Terms and Conditions, govern your use of internet services provided by Clarke’s Network Limited (“Clarke’s Network”, “we”, “our”, “us”). By signing our Service Application Form or using the service, you (“the Customer”, “you”, “your”) agree to these terms. new billing and suspension terms:

Service Clause

Modems and Cable devices are the sole property of Clarkes Network, should a customer terminate the service, modems and other devices should be returned.

Disclaimer

Clarkes Network is not liable for any damages to appliances or Service devices while in the care of customers/subscribers. Customers are implored to reach out to a technician to relocate all devices, additionally, if there are any issues with devices, customers/subscribers are required to contact the office so a technician can assist with troubleshooting. If a device is damaged while in the care of a customer, the customer will be required to pay for the replacement device.

Billing Terms

The service is subscription based and it is a flat rate fee, we do not charge for usage or late/reconnection fees. If you miss a month of payment your account will be suspended and the bill will need to be paid in full to have it reconnected.

Clarke’s Network bills for internet service at the start of each month.
All bills are due on the 11th of each month.
However, a grace period is granted:
- If your installation date falls after the 11th, payment is instead due on that same calendar day in the following month.
- Alternatively, you may also make payment 30 days after your last payment date.
- Clarke’s Network gives 2 grace days after the 30 day cycle to facilitate payment.
- Should a customer incur difficulties with completing payment, they may call into the customer care team and request an extension. The extension is granted at the discretion of the customer care representative after examining the account. If you are owing for more than 2 months the representative may refuse granting the extension.
Service is automatically suspended if payment is not made on or before the 30-day mark from your last payment.
If the service is used for more than 15 days of the month before suspension, you are required to pay for the full month.
No credits or refunds will be applied during suspension periods.

IP Addressing

All plans include dynamic IP addresses. Only one static dynamic IP is permitted per account.

Service Acceptance and Provision

Clarke’s Network will inform you of your service start date which in most cases is the same time you are installed.
Your inability to use the service due to your own equipment or premises issues does not void your payment or charges.
The service is only available in areas where Clarke’s Network has coverage.
Maximum speeds are based on technical capacity and not guaranteed.
Service performance may be impacted by external factors such as weather, wiring, or congestion,.
The internet is a shared network — Clarke’s Network cannot guarantee uninterrupted service or that third-party sites will function reliably.

Acceptable Use

You agree not to use Clarke’s Network service to:

Share offensive, threatening, obscene, or otherwise inappropriate content.
Commit fraud, spread malware, or perform illegal actions.
Send spam or unsolicited promotional material.
Violate copyright laws or misuse protected content.
Host servers or exceed bandwidth limitations.

You must not:

Allow third parties to access your service.
Modify or reconfigure the service to transmit voice over the public switched network.
Violate any applicable local laws or our usage policies.

We may monitor your usage for compliance. Clarke’s Network reserves the right to restrict or terminate service for any breach.

Software Use

Any software provided must be used solely with Clarke’s Network services. You may not copy, alter, distribute, or reverse-engineer such software.

Third-party software is your responsibility, and you must abide by any included license agreements.

User ID and Password

We will issue you a User ID and password for your account.
You can change your password if the one you provided is compromised or too difficult to remember. Clarke’s Network will provide the settings for you to access the modem and change your password. You are required to protect your password from unauthorized access.
You are liable for all activity on your account until you notify Clarke’s Network of a lost or compromised password.

We reserve the right to:

Change your password as necessary.
Terminate access without notice in the case of breach.

Content Disclaimer

Clarke’s Network does not control content on the internet and is not liable for any offensive, inaccurate, or illegal material accessed through our service.

You are responsible for ensuring that your use complies with all copyright and intellectual property laws.

Acceptable Use Policy

Customers must abide by our Acceptable Use Policy, which can be found at www.clarkesnetwork.com. This includes, but is not limited to, respecting bandwidth limitations, avoiding spam activity, and using the service in accordance with Jamaican laws.

Limitation of Liability

Clarke’s Network is not liable for indirect or consequential damages, including but not limited to:

Data loss
Service interruption
Unauthorized access
Performance fluctuations

All services and software are provided “as is”, without warranties of any kind.

Internet Outage Compensation Policy

At Clarkes Network, we are committed to providing reliable internet service to all our customers. However, in the event of an outage, we recognize the inconvenience caused and offer compensation when service interruptions exceed 72 consecutive hours.

1. Policy Overview

This policy outlines the steps Clarkes Network will take to compensate customers for service interruptions lasting more than 72 consecutive hours.

2. Eligibility for Compensation

Customers will be eligible for compensation if:

The outage extends beyond 72 consecutive hours.
The outage is not due to factors beyond Clarke’s Network’s control (e.g., force majeure, customer equipment issues, or non-payment).
The customer has reported the outage via our customer service hotline, website.

3. Compensation Structure

Outages exceeding 72 hours: Customers will receive a credit equivalent to 3 days’ worth of their monthly service fee.
Extended outages: Additional compensation will be considered for prolonged service interruptions on a case-by-case basis.

4. Process for Reporting and Compensation

Reporting an outage: Customers must report the outage within 24 hours of noticing the service interruption.
Verification: Clarkes Network will verify the outage through internal monitoring systems and customer feedback.
Credit Application: Once the outage has been confirmed and the duration has been determined, Clarkes Network will automatically apply the appropriate credit to the customer’s next billing cycle.
Confirmation: Customers will receive an email notification confirming the application of the credit.

5. Exclusions

Compensation will not apply under the following circumstances:

Outages caused by natural disasters, extreme weather, man made issues such as, but not limited to; fire, light post damages, electrical wire entanglement, cutting of wires among others, or other events outside of Clarkes Network’s control.
Issues resulting from customer equipment or home network failures.
Service interruptions due to account-related issues such as non-payment or fraud.

6. Customer Support

For inquiries or assistance with compensation, customers can contact our support team via:

Phone: 876-912-5864 or 876-781-8157
Whatsapp: 876-335-0835
Email: clarkesnetwork@gmail.com